Thank Them – Praise Them – Recognize Them

 

Remember those hopefully long forgotten days when we had bosses who thought that your pay check was “all the thanks you need?”  We’d like to think that they are long gone but unfortunately, we often hear that attitude is still very much present in today’s managers. 

We are in the “Thanks” business, it’s what we do, and we believe it because we know it works.  Unfortunately, there always seem to be a manager who defends the philosophy of not thanking employees and recognizing them for their performance on an often basis.  As social beings most of us intuitively know that thanks, praise and recognition is good for us.  We can’t recall a time when an employee every told us that they hated it when someone thanked or praised them for their effort.  They may have been embarrassed about how it was done, but that’s a different issue.  The American Psychological Association in a paper in the Journal of Personality and Social Psychology showed simply that a little gratitude does go a long way and motivates increased pro-social behavior. 

In our opinion not fostering a culture of thanks is unproductive, lacks judgment and we think it’s unwise.  It’s surely at least counterproductive for everyone involved.  Paychecks are great; it’s why they come to work, but it’s only half the contract.  It’s just paying what you owe, it’s not showing appreciation. 

Opposing managers often use these reasons why they withhold thanks:

• No one thanks me
• Thank people and they’ll only expect more
• If you thank one you have to thank them all
• I thanked an employee one time and he said ‘put it in my paycheck, who needs that kind of guff'
• Thank people and they’ll get false confidence
• I can’t thank people who need to improve

To these managerial types we say get over it.  It isn’t about you.  If your people expect more appreciation give it to them, they will deliver more to others and your workplace will warm up.  You don’t have to thank them all, but once you start you will naturally just thank more and more and it will become a habit.  And forget about the snarky ones, those are often malcontents who are looking around the corner at the next job move.

By simply choosing your words carefully it doesn’t mean you have to rise to the level of praising them, and then formally recognizing them.  But it is does start that cycle, that will result in a more engaged and productive workforce.

Thanks for taking the time to read this post.

What are the Most Important Drivers of Employee Performance?

 

10-24-21 What are the Most Important Drivers of Employee Performance?

 Recent research by the Cicero Group, a premier management consulting firm focused on implementing data-driven strategies for a broad mix of organizations across the globe, indicates that employee recognition is a driver of employee performance.

 We have seen similar research on the same subject for years, and frankly while the %’s of what the top drivers are always a little different…, the categories are much the same. 

Employee recognition is virtually always in the top third of drivers.  Why?  Because it works.  All companies seem to understand this, but their approach to how to implement these efforts differ widely from place to place.  

The Cicero research demonstrated that  one of the most effective ways to increase engagement is simply to recognize employees for their performance, in both formal and informal ways.

How to Design Effective Employee Recognition Programs

 

An employee recognition program can improve employee well-being, satisfaction, employee retention, and health. The impact of recognition can loom large over a company. 

According to 83% of HR leaders, employee recognition programs benefit organizational values, and 85% say they positively affect organizational culture. 

The challenge for companies is how to design an effective recognition program.  We deal with companies every day that tell us they are looking for ways to improve their current programs.  Many are stuck in an age-old “years of service” program that does little if anything to motivate change in the complex business climate of today. 

 When you are considering revamping your recognition program here are 5 keys to making it meaningful:

1.    Be relevant. Tie the award to specific achievement of certain objectives, either by                         individual or team.

2.     Timing is everything.  Recognition that arrives months later isn’t nearly as meaningful as recognition that is received immediately. Put systems in place to recognize employees and take advantage of the opportunity when it is presented.

3.     Recognition comes in many forms. As far as giving and receiving appreciation goes, everyone has a preference or style.  Many feel that it is best to ask the employees what they want, but a word of caution.  In over 90% of the time, the answer to this question will invariably be cash.  That may be what they say they want, but it’s not necessarily what will motivate them to incremental performance. 

4.     You don’t need to break the budget bank.  Thanking your employees for their daily efforts can motivate them just as much (and sometimes even more) as recognizing achievements.  The appreciation should also come from both managers and peers; some employees find recognition from peers to be even more motivating.

5.     Bringing it all together.  Employees appreciate the recognition that lets them know how their efforts contribute to the success of the company and their team is valued.  Employees gain a sense of security in their value to the company, motivating them to continue their great work. 

If employee recognition is important to your organization, you need to spend some time designing one that will produce results.  Unfortunately, most companies don’t take advantage of the professionals in the award industry who are available usually without charge (if you are buying their awards) to assist you in this regard. 

In difficult labor markets, hiring and retaining good employees is a constant issue.  You spend a tremendous amount of revenue on this, doesn’t it just make sense to spend a small fraction of that money on a recognition program that you measure to produce results?  With a well designed employee recognition program you can turn regular hires into game changers.

The Positive Effects of Properly Designed Employee Recognition Programs

 

Employee recognition awards have become a $46 Billion market.  In the last decade or so, employee research abounds that shows that employee recognition increases productivity, reinforces quality performance, promotes morale and builds positive relationships.  

A recent survey of employees conducted by “A Great Place to Work” found that teams scoring in the top 20% of engagement experience 59% fewer turnovers. 

However according to Gallup’s employee engagement statistics 53% of workers in the US are not engaged and up to 65% of employees haven’t received any form of recognition for good work in the last year.  It simply follows that when people aren’t appreciated for their hard work, they aren’t as inclined to continue to produce. 

Following are some thought-provoking statistics about employee recognition programs:

•  87% of company recognition programs emphasize tenure…

 While memorable recognition milestones such as 5-year, 10-year and 20-year work anniversaries are important, it is far more important to plan recognition efforts for your employees based on their results and behaviors

• Over 91% of HR professionals believe that recognition and rewards make employees more likely to stay.
•  An employee who has been recognized is 63% more likely to stay at his or her current job within the next three to six months

 Plan Your Recognition Efforts Around:

• Recognizing an employee going above and beyond to help a customer
• Providing avenues for peer recognition allowing your employees to acknowledge the efforts of their support teams
• Attract new employees
• Raise average ticket price
• Achieving short term operational goals
• Encourage developing of revenue generating or cost reduction ideas and ways to achieve them
• Drive operational excellence
• Measure training effectiveness
• Reduce order error

More Stats From Recent Surveys

•  A lack of recognition and engagement was contributing to 44% of employees changing jobs 
• Business productivity increases by 31% when employees are happy
• Recognition improves employee engagement productivity and performance by 14
• 92% of workers are more likely to repeat a specific action after receiving recognition for it.
• More than 40% of employed Americans feel that if they were recognized more often, they would put more energy into their work
• Employees mentioned that interesting work (74%) and recognition and rewards (69%) as the top factors that keep them at their current employers
• There are many ways in which you can recognize employees besides just money...in fact, 65% of employees prefer non-cash incentives.

For many years the incentive industry had a very difficult time measuring the effectiveness of employee recognition programs.  With the preponderance of employee research that give us stats as shown above, the benefits of a valued workforce are many and varied.  For one thing, appreciated employees report increased job satisfaction. That satisfaction is itself tied to increased loyalty and lower turnover — and that, of course, leads to higher overall productivity.

 

When to Use Cash or Non-Cash as Employee Awards

The argument of whether to use cash or non-cash as awards to motivate or recognize employee performance is as old as the award industry.  There have been many corporate managers who think that cash is the only way to reward behavior, and in fact as money is the contract that we have to get people to come to work, these same managers often think that we shouldn’t have to pay them anything additional to perform their jobs.  Frankly, in many respects this is a valid opinion…. the old “a day’s work for a day’s pay” attitude. 

Based on decades of experience in analyzing recognition awards programs, we have firsthand knowledge that the salary you pay employees is considered by most as merely the contract that you make with them to get them to work.  It has relatively little to do with how well they perform their responsibilities when they get there.

 Many people in the incentive industry will say that cash as an award doesn’t motivate as well as non-cash.  Frankly to say that cash doesn’t motivate is disingenuous. It is innately tied to our perceptions of cash as a universal motivator in this country.   It is easy to use, easy to distribute, and fulfills many of the needs that people have.  In difficult economic times it can certainly be very motivating.  

However, there are two sides to using cash as a motivator, and to understand when to use cash and when to use alternative awards requires an understanding of both sides.  

Over the years we have spent a great deal of time researching cash and non cash as an employee award and have come up with at least eight reasons why non cash may be a better choice when attempting to motivate and award employees.  Pease see the attached white paper for a more detailed explanation of the reasons.

Drive Wellness with Consistent Recognition Awards

 

At the beginning of every year, wellness is a top resolution for many folks.  In fact, research has shown that losing weight and becoming fit are the most common resolutions made for the New Year.  

Changing to a healthy lifestyle is a behavior issue, and a tough one at that.  It’s difficult to start and even more difficult to maintain changing to a healthy lifestyle.  The gyms are full in January and February and by the end of April, back to their normal levels.  It’s natural for people to stop doing what they don’t want to do without some positive reinforcement along the way.  

As many companies have done, consider using consistent and continuous reinforcement along the way.  Minimal gift card awards are idea to promote wellness efforts and keep people involved.  The economic benefits of a long term healthy lifestyle far outweigh the small cost necessary to keep an employee motivated to achieve success. 

We have several award systems available that are easy to implement and administer.  One may be just the one for you. 

Gift Cards Can be Used to Achieve Various Corporate Objectives.

 

Gift cards are used to attain many corporate objectives According to ongoing research done by the Incentive Research Foundation, following is a list of the main reasons given by companies using gift cards

 

Primary Objectives for Using Gift Cards	Ave. % of Responses
Recognize individual or team performance	75.5%
Boost morale	57.9%
Increase or maintain sales	46.4%
Build employee loyalty/trust	35.7%
Build customer loyalty/trust	32.9%
Improve customer service	31.4%
Foster teamwork	25.7%
Improve safety/reduce accidents	25.4%
Start/maintain business relationships	15.7%
Improve employee health/reduce insurance costs	14.5%
Create new markets	11.4%
Other	3.6%

 

 

If you want a truly successful recognition or incentive program, be award neutral in your decision of what awards to use in your program.  When you provide the awards that your people want, they work harder to achieve your objectives in order to attain them.

Are Gift Cards Used in Recognition Programs More Effective than Traditional Merchandise Awards?

 

In the fall of 2009, Incentive Magazine compared the effectiveness of gift cards to traditional merchandise awards in employee recognition programs.  Following are the results of that study. 

 

How Effective Are Gift Cards Compared to Merchandise	% of Responses
More effective than merchandise	64.7%
Equally as effective as merchandise	24.5%
Less effective than merchandise	2.2%
Do not use merchandise awards	8.6%

 

The Incentive Research Foundation has conducted this study every year since 2009, and the results have been very similar.  In fact, the data has been within +/- 5% of the original research.  This is not surprising to those of us who implement gift cards award systems in companies.  Gift cards have grown to be the single largest employee award in the industry.

 And the reasons remain the same: 

• Gift Cards aree easy to administer
• Gift Cards give your employees the award they want not the one you think they want.
• With Gift Cards virtually all of your recognition budget gets into the hand of your employees, where it belongs.

 

 

 

 

Gift cards are more effective than traditional merchandise awards for two simple reasons:  they provide the greatest choice at the greatest value to both the client and the award winner.  Nothing else even comes close.  Read more about why gift cards are the #1 incentive award.

 

 

 

 

Employee Recognition Has a Shelf Life

 

Social media has everyone, especially millennials, addicted to instant news.  We have come to expect to know about the movements and events of our family, friends and acquaintances almost from the time things happen.  There is a desire to communicate and share graduations, promotions, engagements, travel, sporting achievements and so forth immediately in the public forum. 

The same holds true in business.  Research shows that employee recognition is an extremely important factor on why employees stay on the job; they want to work where they are respected and recognized.  So too, the time frame for giving recognition keeps getting smaller and smaller.  The days of waiting to be announced as the Employee of the Month, Quarter or Year should have gone the way of buggy whip.  Unfortunately that’s all but true as the remnants of those programs are still prevalent in many companies today.  How many times do we have to see an employee recognized for something that they can’t remember they did???

 Research has also shown that after receiving recognition and positive feedback, employee satisfaction levels can jump up by 40% or more.  It’s just good practice to recognize employees as close to the positive performance as you can.  It’s fundamental to behavior change. A great way for managers to remember this is to think of when the Super Bowl champs receive their trophy…it’s on the field right after the game while all their fans are there. 

That’s the feeling and memory you want to create when you deliver employee recognition.  Obviously, you won’t be doing it on that grand a scale, but the more effort you put into it the more benefit you’ll receive from it, and more pride you will instill in your employee.  

The award industry has several systems that allow you to procure, receive and present recognition awards that make it easy for you to recognize performance.  One of these are instant gift cards that allow your employees to pick the gift card brand suited to them, the one they want the most.  Many of these are digital which allows you to present an award and the employee can actually purchase something online within minutes of the presentation.

66% of Recognition Programs Canceled?

 

A “Pulse Survey at the end of 2020 by Incentive Research Foundation found that only 34% of incentive and recognition programs continue to operate with minimal change.  As the pandemic lessens, that figure has grown, but it is important to look into some of the reasons why this happened. 

Essentially, in these uncertain times, executives will always look to reduce or delete budget items that are not considered essential to the growth of the business. Unfortunately, some incentives and recognition programs are always in that group.  The 34% of the programs that have remained are those that have are more likely to be considered critical to the organization. About 12% of respondents say their programs are viewed as even more important because of the pandemic.  

Frankly this has been a flaw in incentive and recognition planning for years.  The vast majority of programs implemented did not do a good job of developing, implementing and then measuring and researching the program objectives.  That is still very much the case within generic employee recognition programs where it is a given that these programs produced results.  Some respondents even noted that program growth goals were reduced in order to maintain a “employee motivations.”  

We cannot emphasize enough that proper goal setting accompanied by using a program design with the focus on the goals and then the measurement and reporting of the results is what will keep your program in place.  Not tying your program to overall corporate success can easily put it on the “cancellation list.”

How Did Getting a Reward Make You Feel?

 

Think about the last time you received a thank you gift for your performance at work.  How did it make you feel?  

Gifts have the power to unleash powerful reactions and sentiments. Tokens of appreciation, whether big or small, can convey gratitude, love, kindness, and comfort. Beyond providing a serotonin surge, in the workplace these symbols of thoughtfulness have been shown to improve engagement and deepen relationships with employees, clients, and other important business contacts. 

Take Advantage of the Power of Recognition with Gifts. 

The benefits are undeniable: 

·       A John Templeton Foundation survey found that 70% of those polled would feel better about themselves if their boss were more grateful, and 81% would work harder. 

·       A Gallup poll revealed that companies that have high employee engagement scores outperform others by 14% in productivity, 18% in sales, 23% in profitability and 66% on wellbeing.  

But there is a challenge. Office rules have changed, but the importance of recognition hasn’t. You need to look for ways to create a culture of recognition and engagement that is future-proof. Don’t let the lack of corporate office time impede your employee appreciation program. By implementing creative solutions, you can keep motivating and engaging your employees through remote gifting and team building – allowing employees to develop stronger bonds while working apart. 

According to a survey by Terminal, 77% of leadership had never managed a fully remote team prior to the pandemic.  Leadership has risen to the challenge of fostering remote relationships, maintaining productivity while still being empathetic to employees’ needs, and inspiring them to continue delivering strong work.

 

The 2021 Incentive Research Foundation Trends Report

 

The recently released 2021 Incentive Research Foundation Trends Report explores how incentive and recognition programs will need to be reimagined to motivate a changing workforce, accelerate recovery, and meet the evolving goals of post-pandemic companies.”

The top trends for incentive, reward, and recognition programs in 2021 include:

Increase in Individual Rewards: In 2020, incentives professionals had a unique opportunity to re-examine the value of individual rewards. Merchandise, points, gift cards, and individual travel rewards proved to be powerful motivators and this trend will continue into 2021.

Large Group Events Deferred – But Still a Priority: Organizations continue to value incentive travel award programs, and many are committed to resuming large group events, despite a series of delays in 2020 and into 2021.

Moving the Middle: Merchandise and gift cards proved to be effective motivators to broader audiences during the pandemic. Looking ahead, smaller reward amounts can be used to “move the middle” 60% of producers and raise the overall performance of the organization.

Personalization & Choice Increase Impact of Reward: Program owners are developing innovative ways to include personalization throughout their programs in order to make a lasting impression on program participants. Increased reward choice, curated selection, and rewards that align with the organization’s culture have maximum impact.

Contracting & Contingency Planning Are More Important Than Ever: The need for planning for disruptions took top priority as a result of the COVID-19 pandemic. Whether designing a large-scale incentive travel program or a local experiential reward, contracts need to be carefully reviewed and contingency plans expanded to anticipate new and evolving disruptions.

Digital Delivery & Virtual Engagement: Many segments of workforce accelerated the move to working virtually during the pandemic, and many people will likely continue to work remotely in 2021 and beyond. Many lessons were learned about the power of virtual engagement and digital delivery of rewards – and their limitations. Incorporating these lessons into communications strategies can help drive program adoption and success.

 

Do You Have a Culture of Recognition?

Recognition has always been the heart of employee engagement.  In fact it might even be the soul as well.  Nothing does more for an employee in the short term that recognizing their performance, either formally or informally....with any kind of physical award (either large of small).

The Internet lists the Top Ten  Employee Recognition Systems.  To name just a few, companies with such cute names as Motivosity, Guusto, Fond and Nectar all have the bells and whistles that will be a sure fire way in recognizing your employees to improve their performance and increase their engagement.  And our guess is that they will all work in one way or another.  They all tout a new and better way to improve your culture.  

What they won't do is instill a culture of "Thank You" within your company that comes as natural as breathing.  That has to come from executives above, the managers in the middle and the employees themselves throughout.  We can all feel a company who has this culture.  It permeates all that they do, we feel it when we do business with them.  We keep going back.

Saying "thank you" doesn't come naturally to people, it is something that has to be coached, it has to be repeated over and over again, and something that has to be sincere and be measured.  Employees and managers alike need to know when they are doing it, how well, and when they are not.

Take the test, spend a day watching interactions between your management and your employees and just count the times when a sincere recognition of performance or "thank you" takes place,  At the end of the day you'll know if you do or don't have a culture of recognition and to what degree.

Rewards and Recognition Will Positively Impact Employee Engagement

Over the last decade employee engagement levels have barely budged since Gallup started tracking them.  This flat result comes in spite of extensive research identifying the logical links between the engagement and organizational success.  Maybe more importantly, it comes in spite of the billions spent on motivational speakers, leadership gurus, coaching, engagement surveys, technology, communication, training, rewards and recognition.  So where have we gone wrong? 

The state of employee engagement today might be best described by using the hiking term “false summit.”  That’s the disappointment one feels when reaching the crest of a ridge, only to discover that the real summit looms high above.  The good news is that despite the apparent lack of progress, the path to significant improvement in employee engagement remains, as more and more executives have a greater appreciation of the role of engaged people.  

The Question Is Always How? 

In decades of working with clients in the incentive rewards and recognition industry, we know the easiest way to begin a strategic connection between employees and the engagement needed to deliver your brand promises is to implement the principles contained in the employee behavior model. Executives, especially in HR are aware of the principles that great psychologists such as Watson, Skinner, Maslow and Thorndyke taught.  But it seems that the traditional thinking surrounding behavior has been set aside in favor of new approaches of the consultants of today that permeate the C-Suite. Through decades of implementing successful employee award systems that followed the simple approach of the behavior model, we know you can produce results. 

Employee Recognition Will Produce Results 

If you design and implement the right employee award system you will definitely engage employees. You don’t have to make it any more complicated than that.  

The sense of a false summit comes from the fact that the industry is replete with gurus delivering leadership advice, various performance apps, wellness programs, feedback surveys, all types of rewards and recognition items, and other measures to engage employees. HR and related technology trade shows and conferences feature education topics and exhibits on all manner of ways to engage employees—and yet employee engagement levels remain stuck well below 50%.  Why? 

People come to work each day because you’ve provided a contract of income to get them there.  But this contract doesn’t necessarily motivate them to perform at their highest level once they are there.  That’s where the connection to improved performance by implementing a well-structured reward and recognition system should begin.  

Where Have All the Experts Gone? 

The Reward and Recognition Industry began employee engagement long before it was ever titled that.  The successful incentive rewards houses made large investments in expertise in all the facets of the behavior model, and gave that expertise away in order sell their commodities of merchandise and travel.  Those companies became the floor upon which the entire recognition and reward business was built.  But the industry has changed, the new companies didn’t bring the expertise and now merely sell the rewards as consequences to behavior without regard to the other behavior pieces.  Studies from the Incentive Research Foundation clearly show that the vast majority of companies never look at their award supplier as someone who can assist them in building a strategic connection with their employees.  We believe that’s the first place you should look. 

Some Problems Still Exist 

If you want to break the 50% engagement barrier, you need to think in terms of systems not silos.  When you entertain experts, who remain firmly planted in their own curriculum you will not be able to connect all the behavioral dots.  When was the last time you had a training company present measurement and feedback coupled with rewards as part of their solution? When was the last time you had a technology company present an app or IT solution which included communications, feedback analysis and rewards necessary to make it effective?  When was the last time you had a recognition or awards salesperson concerned about anything other than how many awards you needed and when?  

There is no one cure-all for employee engagement.  It has so many facets and levels that it is difficult for any company to achieve.  The ones that have it didn’t get there overnight, and are constantly tweaking the pieces.  We’ve watched companies grapple with how to begin and spend countless hours arguing over the important pieces that make up the foundation and how to start.  If you want to delve into the world of employee engagement, look through the lens of the behavior model and you’ll find the best way to build it for yourself. You’ll know what pieces you already have, which ones you do well and which ones are missing, and if they are working in unison to produce your desired results.

Create Employee Recognition That Builds Customer Satisfaction

 

Providing quality customer service requires engaged employees, and communicating to employees how much their work is valued is an important but often overlooked way to maintain high levels of workforce satisfaction.  Millennials especially want immediate acknowledgment that their performance on the job meets or exceeds expectations. 

Employee recognition programs can play a central role in increasing employee engagement and satisfaction.  There are many “how to” recipes for building the best recognition program.  Here’s a simple design that can help you get started in building what’s best for you.

 Create an Employee Reward and Recognition Team 

The main function of this team is to design your recognition activities to align with the organization’s standards of behavior. To ensure operational success, the team should routinely meet with company managers to discuss what is going well in their areas of the organization. These conversations remind managers how important it is to recognize outstanding employees. This constant reinforcement by your recognition team helps everyone realize that it is worth taking the time to recognize their employees.  

Measure How Employees Like to Be Rewarded 

This may seem like a simple thing to do, but it is very often overlooked. It is not uncommon for senior and even mid-level management to think they know what employees want.  It is not unusual to project their bias into the thought process.  They may be right, but based on past experience they are more often wrong.

This discussion should also touch on the type of awards the employees want.  Just remember that if you ask someone if they want cash or praise, it is just human nature for the answer to be the cash.  But cash will rarely be what gets the job done, especially when the budgets per individuals is likely minimum compared to income.  Two quotes to remember:

 

                           “ A soldier will fight long and hard for a bit of colored ribbon.”

                                        …Napoleon Bonaparte

 “There are two things people want more than sex and money…recognition and praise”

                                        …Mary Kay Ash 

By using some kind of motivational assessment tool during the hiring process, you can identify how each employee likes to receive recognition.  The tool can also give you valuable information about the employee to help design programs to achieve the employee’s desired outcomes. 

Tie Recognition to Employee Performance Management 

If you have implemented any kind of performance management system make sure you incorporate it into your recognition program reporting and use it so management can have more reasons for recognizing employee performance.  This helps your program feed on itself and grow from within.  We see many companies that don’t tie things together and miss out on this synergy. 

Correlate Recognition Programs with Employee Satisfaction and Customer Experience 

Use past, current and future employee satisfaction surveys and measure against the performance of your recognition efforts.  There are always a variety of reasons why employee satisfaction will have increased (hopefully) but reward and recognition programs will be a contributing factor.  In addition there is prevailing wisdom that a correlation exists between happy and more engaged employees and higher customer satisfaction.   

Employee recognition creates an important link between employees’ day-to-day actions and broader organizational goals and objectives. There are significant benefits that result from tying employee recognition programs to employee evaluations. Although reward and recognition programs require a small time commitment, they pay major dividends in terms of greater staff engagement, employee satisfaction, and better customer experiences.

 

 

 

These Blunders Will Damage Employee Recognition Programs

We’ve researched hundreds of employee recognition and incentive programs over the years.   We often have prospective clients who say they have used employee recognition programs in the past and the programs just don’t seem to work for them.  They say they get relatively little return for their investment and these programs are often the first budgets to be cut when economic times are bad.  Frankly, in most cases executives are completely in the right to discontinue these programs.  

When recognition programs don’t produce desired results for your company the reasons why will typically fall into one of these categories. 

Track Your Performance

Lack of measurement is without a doubt the biggest mistake companies make when they implement an employee recognition effort.  Set the expectations of what you want them to do and then give honest measurement of how you are performing.  Not all recognition will have objective measurement, but surely the collective actions of employees against a set of values can be seen.  You can virtually follow the line between what was recognized and what happened because of that action.  It does take some effort, but the results of that measurement will be readily available when your executives ask you what you’re receiving for the time and money spent.  Anyone who sat in a budget meeting to retain or increase a recognition budget knows the importance of this.

Let Your Employees Choose What They Want

Don’t use awards that you think your employees want, or what appeal to you, or your executives or what your award vendor says they want.   Within reason, let your employees choose.  People are far more receptive when the award is what fits their own needs and wants, and that want can change constantly. 

Keep Everyone Informed

Good communications is the heart and soul of any great employee recognition/incentive effort. Showing what individual employees are doing to receive recognition makes it easier to motivate more employees to do the same. 

Involve Upper Management

We are constantly perplexed when company executives are not as involved in these efforts as much as possible.  If it wasn’t for the heartfelt work of the human resource professionals, many programs would wither and die. Executives stand to benefit the most from proud, enthusiastic engaged employees.  Get your executives to be your cheerleaders and provide ongoing involvement and enthusiastic support.  If you have any kind of spot awards, make sure they do some of it.