If Your Employees Matter, Let Them Know

I while back I read a post in TLNT by Patty Azzarello that I believe is worth repeating.  My guess is that this type of scenario repeats itself daily throughout the business world.  The story goes like this: 

One time the CEO of the bank asked a young trainee, “So, how do you like your job?” The man replied somewhat discouraged, “I have a really stupid job. All I do is replace the pens and the make sure these containers that hold the deposit slips are never empty”.

The CEO then said, “Not only is your job not stupid, you have the most important job in the whole bank! Our bank can’t exist if customers don’t deposit money, and customers won’t deposit money if they don’t have confidence in our bank. It’s your job to make sure that our customers’ very first experience when they walk through our door is a good one.”

“What could be more important than that?” “How do you think our customers would feel if the pens didn’t write or they needed to go through the time and hassle to ask someone to get them a deposit slip? Would they feel welcome and confident in us?”

The obvious lesson here is to let your employees know they are important to you. Everyone

is hired to perform a function, and when those duties are performed well recognizing them for that performance starts the pattern for how those employees grow in their job and in their importance to the company.

The best time to begin the process of employee reward and recognition is right from the beginning.  Studies have shown that the first few months of employment are critical to their retention.  So let them know that their job matters and why it matters. 

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