Tuesday, July 11, 2017

Oscar Speeches and Customer Satisfaction


Have you ever heard an Oscar speech start with… I really don’t need to thank anyone, I did this all by myself, even mom and dad didn’t help.”  No you probably haven’t, because in just about every situation where you find people on the top they’ll always tell you about the other people in their life along the way, those who helped them become a success.  Nobody does it alone.

The same thing holds true for businesses that achieve a great deal of success.  In every one of them they are acutely aware of how their employees impact the satisfaction of their customers.  And they make sure to thank those employees and recognize them at every opportunity. 

A way to get the most out of your employees is to give them an emotional connection to the success. An easy technique to do that is to ensure they receive tangible recognition for their efforts.  By doing that you are essentially establishing a sense of ownership.  Often times this can lead to promotion into management and a true piece of the profits. They become satisfied employees who grow satisfied customers who become loyal customers. 

 “The Forum: Business Results Through People” found…

“a direct relationship between employee satisfaction and customer satisfaction and loyalty. By motivating and rewarding achievement, you provide incentive for employees to go above and beyond. This not only fosters improvement in communication between employees and management, but also between employees and customers.” 

This is a fact that you can’t afford to ignore.  If you have satisfied employees they will make a priority to ensure they have satisfied customers. 

For more information on Ultimate Choice Inc.’s products or services or other white papers please contact us at Ultimatechoiceinfo@cox.net