Have you ever heard an
Oscar speech start with… I really don’t need to thank anyone, I did this all by
myself, even mom and dad didn’t help.”
No you probably haven’t, because in just about every situation where you find people on the top they’ll
always tell you about the other people in their life along the way, those who
helped them become a success. Nobody
does it alone.
The same thing holds true for businesses that
achieve a great deal of success. In
every one of them they are acutely aware of how their employees impact the
satisfaction of their customers. And
they make sure to thank those employees and recognize them at every
opportunity.
A way to get the most out of your employees is to
give them an emotional connection to the success. An easy technique to do that
is to ensure they receive tangible recognition for their efforts. By doing that you are essentially
establishing a sense of ownership. Often
times this can lead to promotion into management and a true piece of the
profits. They become satisfied employees who grow satisfied customers who
become loyal customers.
“The Forum: Business Results Through People” found…
“a direct relationship between employee satisfaction and customer satisfaction
and loyalty. By motivating and rewarding achievement, you provide incentive for
employees to go above and beyond. This not only fosters improvement in
communication between employees and management, but also between employees and
customers.”
This is a fact that you
can’t afford to ignore. If you have
satisfied employees they will make a priority to ensure they have satisfied
customers.
For
more information on Ultimate Choice Inc.’s products or services or other white
papers please contact us at Ultimatechoiceinfo@cox.net
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